Since our sweatshirts are hand-printed and made on demand, it may take up to two weeks to individually create your beautiful order. We strive to get your jumper to you as soon as possible, and as we grow, we aim to reduce this delivery time.
What is your return policy?
We want you to love your purchase! If you're not completely satisfied, we offer hassle-free returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. Please visit our Returns page for instructions on how to start the process.
Do you offer international shipping?
Yes, we ship worldwide! Please note that international shipping times may vary depending on the destination, and additional customs fees or taxes may apply. These are the responsibility of the customer. Please see our Shipping page for more information.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), as well as PayPal, Apple Pay, and Google Pay. For international orders, we also support various local payment options depending on the country.
How do I track my order?
Once your order is placed, we will send you an order confirmation number via email.
Can I cancel my order?
Orders can be cancelled within 24 hours of placing them. If your order has already been processed or shipped, we will be unable to cancel it, but you can still return it once you receive it.
Do you have a size guide?
Yes, we provide a detailed size guide for each product to help you find the perfect fit. You can find the size guide link on each product page just below the size selection options.
How do I contact customer service if I have a question or concern?
Our customer service team is here to help! You can reach us via email at hello@katsulobster.com. We aim to respond to all inquiries within 24-48 hours.