Katsu Lobster Good Will Returns Policy
At Katsu Lobster, your satisfaction is our top priority. We want you to love our sweatshirts as much as we do. If for any reason you’re not completely happy with your purchase, our Good Will Returns Policy is here to help.
How to Return
If you wish to return an item, please ensure it meets the following criteria:
- Return Window: Products must be returned within 14 days of receiving them.
- Proof of Posting: Retain your proof of posting to ensure the safe return of your item.
- Cover Letter: Include a short cover letter containing your order number to help us process your return swiftly.
Refund Process
Once we receive your returned goods, we will process your refund within 10 days. Refunds will be issued to your original payment method. Please note that it is your responsibility to pay for the delivery charge and packaging for the return.
Defective Goods
We are only human, and we strive to make things right if you receive defective goods. If you find any faults with your item, please:
- Return Period: Return the faulty goods within 14 days of discovering the fault.
- Contact Us: Get in touch with our customer service team before returning the defective item. This helps us understand the issue and provide the best solution.
Right to Cancel
You have the right to cancel your order. If you decide to cancel, please contact us as soon as possible to let us know.
Contact Us
For any questions or to start a return, please contact our friendly customer service team:
Email: hello@katsulobster.com
Address:
Katsu Lobster @ Ruddy Duck Printshop
Office 2
Middletons Yard
Potter Street
Worksop
Nottinghamshire
S80 2FT
We are committed to ensuring your experience with Katsu Lobster is nothing short of fantastic. Thank you for supporting us and our mission to bring you the best in sustainable fashion.
Stay stylish, stay happy!