Katsu Lobster Shipping Policy
At Katsu Lobster, we aim to provide you with the best possible service, ensuring your unique, hand-printed sweatshirts reach you in perfect condition. Here’s everything you need to know about our shipping process:
UK Shipping
- Cost: UK shipping is a flat rate of £3.95.
- Processing Time: Since our sweatshirts are hand-printed and made on demand, it may take up to two weeks to process your order. We strive to get your jumper to you as soon as possible, and as we grow, we aim to reduce this delivery time.
- Christmas Delivery: Last guaranteed Christmas deliveries will be Friday 8th November.
International Shipping
- Cost: International shipping is a flat rate of £25.
- Processing Time: As with our UK orders, international orders are hand-printed on demand and may take up to two weeks to process.
- Delivery Time: Delivery times will vary depending on your location. You will receive an email notification with your tracking information once your order is dispatched.
- Customs and Duties: Please note that Katsu Lobster is not responsible for any associated taxes, duties, or customs fees that may apply in your country. Delivery times may also be affected by customs processing, which is beyond our control.
Important Information
- Order Tracking: You will receive an email with your tracking information once your order has been dispatched. This allows you to monitor the progress of your shipment.
- Packaging: We take great care in packaging your sweatshirts to ensure they arrive in excellent condition. Plus, all our packaging is 100% recycled, because we care about our planet just as much as you do.
- Shipping Address: Please ensure your shipping address is accurate when placing your order. Katsu Lobster is not responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us
If you have any questions or need assistance with your order, please contact our customer service team:
Email: hello@katsulobster.com
Thank you for choosing Katsu Lobster. We appreciate your support and patience as we work to deliver your unique, sustainable sweatshirts.
Stay stylish, stay happy!